FAQs - iJo Power

Q: Do you provide ongoing technical support?

Yes – your quote includes technical support up until a member of our team has remotely configured your system and your final handover is complete. One week after your handover, we will also contact you to ensure you’re happy with the system and everything is running smoothly. At that point, we mark your project as complete, and any additional queries or questions are charged at £125 per hour. Alternatively, you may prefer to pay for our £30 monthly support package. It gives you access to our support staff, who can prioritise any troubleshooting or technical questions you may have about your system. We also invite you to join our private customer Facebook group, where you can connect with many of our previous clients who have installed solar and battery systems.

Q: Can I add a wind turbine to my solar and battery system?

To date, we haven’t found a wind turbine that we are comfortable recommending to our domestic customers. If you know of one, we would be interested in trying it out, but we will have to install it and thoroughly test it ourselves before we recommend it to our customers.

Q: What if you can’t recommend an installer in my area?

We have an extensive network of installers in the UK, but there are still a few areas we don’t cover yet. We’re very picky about the installers we work with. We are therefore expanding our network at a sustainable, controlled pace. If you have an electrician you’ve worked with before, but they haven’t installed a solar and battery system, we’re happy to speak with them and support them through their first installation. If you are happy to vouch for them and their work, we’ll consider adding them to our network of recommended installers.

Q: Do I need to use one of your recommended installers?

No – you are free to choose your own installer. We can still design your system and deliver all the components directly to you. If you want to take advantage of the 0% VAT incentive, your installer must be VAT registered. The installer must purchase the equipment on your behalf, and you pay them in turn for the equipment and installation combined. If you have an electrician who has not worked in solar and battery installation before, we are happy to work with them on your project. If the work is carried out to an exceptional standard, we will consider adding your installer to our nationwide network of installers.

Q: Do I have to pay VAT on my system?

Whether or not you pay VAT depends on who buys the equipment. The current rules are: VAT on solar and battery storage for domestic properties is now 0% in Great Britain , provided the person or company purchasing the system is registered for VAT. The VAT exemption applies from now until 31 March 2027, unless the government formally extends or amends the legislation. Therefore, if you purchase the system directly from us but are not registered for VAT (as most people aren’t), you will have to pay the VAT. However, if you arrange for a VAT-registered installer to purchase the system on your behalf, they can reclaim the VAT and pass the savings on to you. If you use one of our recommended installers, we will design your system and work with the installer to arrange a site visit before your installation. This way, you can pay for your equipment and installation costs through your installer, allowing you to benefit from the VAT exemption. If you purchase a system on behalf of a business, you can reclaim the VAT in the usual manner.

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